Select, through Assessment and Planning
We arrive at just the right solution through strategic planning, scope definition and discovery. With an eye on the current state of your IT environment, we look to the future state and determine exactly what is required through gap analysis. And then we design a plan and set milestones to meet your goals, and provide you our Best Practice Solution.
Install, by Designing and Testing
After our preliminary assessment and planning, we take the Best Practice Solution, combining all of the elements of Solutions Development, Solutions Implementation Management, Transition Management, and Resource Management disciplines from the Planning stage all the way through to Implementation, and install your solution.
Manage the Implementation and Support
From the moment that Implementation of the completed solution is underway, we manage and support the work through Quality Management, a Customer Satisfaction Program, Internal Review groups, self imposed SLA Management, Change Management, and an unmatched Continuous Improvement Process.
OakTree Enterprise Solutions focuses on four major areas of Enterprise Solutions:
IT Service Management
OakTree Solutions' Service Management solutions empower you to support enterprise demands with maximum efficiency. We ensure that top-quality, cost-effective services are delivered.
We work with you to select, implement, and manage the right solutions to guarantee the most effective delivery of IT services. We deliver comprehensively integrated IT Service Management with well-defined IT processes, metrics, and service norms. We use best practices as defined by the industry standard IT Infrastructure Library (ITIL).
OakTree helps you link people, processes, and IT to drive superior customer service. Our expertise combined with and our technology partnerships ensure you our Service Management solutions cover the entire service lifecycle. (To learn more click here.)
Change Management
When it's time for change, OakTree Solutions ensures you maximum visibility and minimum disruption. OakTree Solutions provides horizontal solutions that are standards-based, automated and enforceable, giving you change process control to meet all compliance requirements.
OakTree Solutions reduces the risk to your business from change. We turn change to your advantage.
OakTree's Change Management solution gives you a complete picture of the change environment. We understand the impact and risk of change to business services. We make sure business owners are made aware and are on board before any changes are made to the environment. (To learn more click here.)
Desktop and Server Management
OakTree Solutions' provides automated, best-of-breed Desktop and Server Management Solutions to maximize consistency, efficiency and effectiveness of your IT environment. We provide optimization and risk management to further your critical business requirements. We give you the insight into your asset management and a greater level of control over every aspect of your server/client operations. (To learn more click here.)
Infrastructure Management
Effective enterprise management demands a reliable IT infrastructure. To ensure your IT infrastructure is reliable, you need to be completely confident it is integrated, managed, and monitored in such a way that you can solve problems before they affect critical business services.
OakTree Solutions provides a consistent, integrated approach for managing multi-vendor, multi-generation enterprise IT environments. We help you integrate and manage your technologies, processes, and people to support your business goals.
OakTree can focus on one area of your IT infrastructure, such as Server, Network, Applications, Databases, or Desktops. Or OakTree can provide a holistic approach to the infrastructure to improve operation efficiency. (To learn more click here.)