IT Services

• CA® Identity and Access Management
• CA ® CMDB
• CA® Incident & Problem Management
• CA® Service Desk Manager
• CA® IT Asset Manager
• CA® Service Level Management
• CA® Service Catalog Management

• CA® CMDB Rapid Implementation
• CA® Identity and Access Management as an Automated Service
• CA® Incident & Problem Management Implementation
• CA® IT Asset Manager Implementation
• CA ® IT Client Manager Solution Implementation
• CA® Service Catalog Implementation
• CA® Service Desk Migration Assessment
• CA® Service Management Process Maturity Analysis
• CA® Service Desk Advanced Workflow
• CA® Software Change Manager Solution Implementation
• CA® Unicenter Asset Portfolio Management Migration

Design a Service Management solution that scales to meet growing demand and

improves the performance and reliability of IT resources.

In a complex economic environment, IT spending is constantly under scrutiny. IT organizations are being asked to show the value they are delivering to the organization and how quickly that value is realized. OakTree’s Service Management services will help you improve service and drive down costs through increased automation, self-service and proactive demand management. Our experienced consultants assess, design and deploy solutions for Incident and Problem Management, Service Level Management, Asset Management, Change Configuration and Release Management that improve compliance and agility.

Working with you, we quickly gain an understanding of your current environment enabling the development of a comprehensive roadmap for automating business processes based on industry best practices and your specific needs. Our experienced architects focus on creating solutions that foster business alignment and deliver financial administration control. Through the relationship built with OakTree over the course of the project, we are able to effectively transfer product knowledge and ease transition.

Utilizing top professionals along with industry accepted best practices such as the Information Technology Infrastructure Library (ITIL®), OakTree Service Management Services help your IT organization accelerate time-to-value, mitigate implementation risk and add increased business value to your organization as a whole.

Key Components of OakTree Service Management

OakTree Service Management Services are designed to help you stay on track, enhance service delivery and fine-tune your everyday operations. Take advantage of the knowledge and know-how of our experienced service management consultants with any of the key components of our Service Management practice.

• IT Asset & Financial Management
• Service Availability Management
• Service Level Management
• Change & Configuration Management
• Incident & Problem Management

Benefits Achieved

• Accelerate time-to-value and mitigate implementation risk
• Simplify the delivery and support of IT services
• Manage business demands and respond to change
• Measure IT service cost, consumption, and performance