Management Team
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OakTree’s Online Issue Tracker and Collaborative Environment available 24x7x365, is the ultimate online resource for customers of simplicity.
When technology solutions don't end at implementation......
The success of your IT investment is often reliant on the ability to provide ongoing support and maintenance. Unfortunately, not all organizations have the capacity or specific skill sets to apply the necessary support services. OakTree offers a comprehensive array of technical support and service options to assist customers in maintaining optimal performance of their IT investments. We make sure that your critical solution is transitioned smoothly to OakTree Support, which provides a set of programs and offerings to ensure your solution is maintained and supported for the long term.
OakTree Support Services are dedicated to providing timely response and resolution to technical problems. Our broad range of offerings include planning, implementation, operations, upgrades, and continuous improvement. Whether it is short-term onsite support, remote support, or other enhanced support options, OakTree Support can tailor the right offerings for your organization’s needs. With OakTree at your side, you can ensure the optimum performance of your IT investments — and the maximum benefit to your business.
OakTree Support Center provides you with award-winning support and best practices. Whether you contact us via phone or through the customer portal, you can rely on one of our dedicated support engineers every time. We ensure that all of our team members are of the highest caliber; ensuring that you receive high quality assistance with the expertise to solve your problems the first time around.
Key Components of Support Services
- Onsite Support
- 24×7 Technical Phone Support
- Software Updates and Upgrades
- Comprehensive Product and Technical Expertise
- 24×7 Incident Notification, Isolation, Resolution, and Validation
- Configuration and Change Management
- Performance Reporting
- Extensive Web-based Self-service Tools and Worldwide Real-time Support.
- Access to OakTree Operator – OakTree’s Online Issue Tracker and Collaborative Environment.
Leveraging our complete portfolio of services and our management processes based on the PMI PMBOK standards, we are able to provide unique value to both IT and non-IT based support services such as:
- CAD Support
- Administrative Support
- Logistics Support
- Video Teleconferencing Support
- Security Management
- Operations and Maintenance Support
- Implementation and Management
- Structured Cabling Design
OakTree Solutions is a member of the Help Desk Institute (HDI) and implements industry and certification standards in every instance. We are currently actively pursuing additional industry certifications such as ISO 9000, SEI/CMM, and SCP.