Management Team
Why OakTree for ESM?
- Real world expertise in implementing ESM solutions across dozens of industry verticals with organizations varying in size, culture, and requirements.
- Industry-leading service delivery and support teams operating under mature service and process standards (ITIL)
- On-site, and fully managed solutions provide for added flexibility
- 24x7 support model enables real-time response to any and all issues
By combining knowledge and successful implementation of best-of-breed
processes with intelligent application of emergent technologies, we help our clients
meet critical goals and milestones on time and within budget. When success
depends on the right combination of people, tools, and processes, OakTree is the
type of organization you can rely on.
Aligning business objectives with your infrastructure investments is crucial for success in today's technology-dependent environments. By executing a unified Enterprise Systems Management [ESM] strategy, your organization can reduce costs and risk, and enhance overall performance and responsiveness in your enterprise IT operations.
OakTree's Enterprise Systems Management services focus on delivering the processes, tools and means necessary to attain the end goal of maximizing return on investments. Our team of seasoned architects and consultants partner with clients to develop, implement and manage their ESM strategy. We also help organizations implement and comply with IT Operations frameworks and global standards through usage of service management and enterprise management tools.
Key Components of OakTree Enterprise Systems Management Practice
- Assessment: Assessment of ESM implementation and service management processes, ESM tool and vendor selection, ITSM roadmap
- Implementation and Customization: Service desk implementation and integration, configuration management, change and release management, monitoring and reporting dashboards
- Monitoring and Management: ESM tool environment support, ongoing assessment and fine-tuning, ESM tool consolidation
Our experience as the original developer of OakTree Navigator, a business intelligence solution enabling intuitive, ad-hoc and custom reporting for the enterprise, validates OakTree Solutions as an experienced partner in Application Development, Database Design, Change Management, and Customer Services.