Management Team
- A trusted advisor with plentiful experience.
- Access to ITIL certified professionals.
OakTree offers an array of consulting services to help accelerate time-to-value and
increase your team’s ITIL knowledge and expertise. Our expertise spans the entire
discipline of IT Service Management process areas and is applicable across all
industry sectors.
OakTree Solutions’ ITIL Consulting provides high quality Service Management Training and Consulting solutions. Our services are based on the best practice concepts as described in the IT Infrastructure Library [ITIL], the recognized de facto global standard for IT Service Management across all industries. We also incorporate the standards and practices from both the ISO 20000 and Capability Maturity Models [CMM].
Key Components of OakTree ITIL Consulting
- ITIL Assessment and Strategy
- ITIL Maturity Assessment and Alignment
- ITIL Process Improvement Consulting
- ITIL Training and Knowledge Transfer
Maturity Assessment and Alignment
We deliver a comprehensive assessment and roadmap engagement in a compressed timeframe that will benchmark your organization against ITIL best practices as well as give you the details and the technology needed to actually begin re-engineering critical processes. Our final assessment leaves your organization with a plan,including timeframes and milestones, staff education and training, leveraging new or existing technology and identifying quantifiable ROI on your IT investment.
Process Improvement
OakTree’s ITIL Process services help IT organizations in identifying the right approach for ITIL implementation and using it for continuous improvement in IT services for sustainable business growth. These services facilitate customers in delivering quality IT services by managing ‘information’, the key strategic resource for an organization.
- Rigorous Process Assessment
- Articulation of Processes & their Validation
- Optimized Process Implementation
- Effective Process Management & Maintenance
- Comprehensive ITIL Competence Development
ITIL Training and Knowledge Transfer Services
OakTree also offers a full suite of ITIL training services, including ITIL executive and awareness training, as well as ITIL foundation and practitioner training.