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OakTree Solutions provides a number of options to assist you in maximizing the efficiency and usability of OakTree Navigation.

Our Customer Support staff is happy to address your support needs. However, before contacting us directly, you may find the answers to your questions here:

If you weren't able to find the answers to your questions here, for Support with any of OakTree Solutions' OakTree Navigator products, please contact us:

On the Web at: http://helpdesk.oaktreesolutions.com
By phone at 571-748-4070
By fax at: 703 991-5935
By e-mail at: support@oaktreesolutions.com

Navigator 2007 Customization Services
If you believe that you require some additional features in the Navigator 2007 product or that you would like to have some "user-created" fields added so that they are available for reporting, please contact our support staff to discuss the customization services availability and process.

For more information please contact us at Sales@OakTreeSolutions.com.

Obtaining Trial Evaluation Licenses
To obtain a 30-day trail evaluation license, or purchase the product, please contact our Sales Staff at 888-579-3388 or e-mail us at Sales@OakTreeSolutions.com.

Troubleshooting Navigator 2007
Here is a quick guideline to troubleshooting if you experience any trouble with the Navigator 2007 product.
For more in depth help troubleshooting your issue, please contact Support@OakTreeSolutions.com.

Problem Suggested Fixes
Unable to Connect to the
Navigator 2007 database Server
  • Ensure that you are connecting to a valid, existing Navigator 2007 server
  • Verify with your administrators that you have the appropriate permissions to connect to the database Server (valid User name, Password and permissions)
  • Map a drive to the server
  • Verify that the logon information is correct
A "License Expired" message
appears when logging on
  • Contact your administrators to verify that the product is properly licensed.
  • If it is properly licensed, have the administrator re-license the product, due to the licensing information may have been altered
  • Please see the Administrator? Guide for further Licensing Instructions
Unable to remember the name
of the saved Report file
on the local hard drive
  • If you search for the available .OTR files on the local hard drive you will be presented with all of the Navigator Report Files that exist on the local hard drive. You should then use the Open Report option from the File menu and navigate to the correct OTR file? location and open it


Click here to view the Troubleshooting Document



Click here to view the Troubleshooting Document


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